The Disney Way Of Customer Service
If you have ever visited a Disney Theme Park across the globe, you may feel that “nobody does customer service like Disney.” Although the execution is complex, the baseline concepts are quite simple.
This program is designed for you to uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
Advanced Scripting Concepts
Join Dale Archdekin from Smart Inside Sales as he shares some of the advanced scripting concepts that go into their training program called Conversion University. These concepts are used by high volume teams and brokerages to support their ISA teams as well as to train their outside agents. They are the most up to date conversational techniques and methods used in the real estate industry today. Today’s experienced consumers and increased competition require a higher level of training for salespeople to continue to succeed. Conversion University provides the critical tools and scripting strategies you need.
Tim’s Top 10 Tips
Let’s be honest: lead generation is the easy part. If you have a credit card and you can fog a mirror, you can always buy more leads. The real magic is knowing how to convert more of your leads! Tim shares 10 creative strategies to convert more of your leads…WITHOUT hiring an ISA, making awkward cold calls, or sending endless annoying email drips.
Distilling Organizational Culture: High Proof Tips for Driving Collaboration
Perhaps at no time in history has culture management been more important to the overall success and profitability of your organization. Culture goes beyond just how engaged employees are to look deeply at the overall experience of work. The ways in which employees collaborate, connect, and build community are critical to how work feels and how culture is ultimately created. The past twelve months have highlighted strain and stress, and an alarmingly high level of employees report feeling disconnected and isolated from their work. Recent research on the impact of culture throughout 2020 and 2021 has reliably suggested that culture is a strategic leverage point for providing moments of belonging, deep community, and inclusion. In this laid back, data-driven session you will learn about the tactical operations of culture management, the critical steps of driving organizational culture, as well as how leaders influence what it means to help people live better lives through their work, not just come to work. Participants should expect to leave with an evidenced-based perspective about the top drivers of organizational culture and what you can do about them today. Come prepared to share your experiences and leave with hope about the future of work.
Magnetic Agent – 3 Habits to Becoming the Go-To Agent
Ever get around that person “gifted” with magnetism? They attract people to them, and even after scratching the surface, you find they’re the real deal! What’s their secret sauce? What are the habits – their playbook? Tim breaks down the Energizer’s Code for agents across America – calling it “The 3 Musts”! He breaks three habits down so that anyone can immediately adopt and adapt them to achieve this level of the Go-To Expert in any market.
How to WIN in a LOW Inventory Market
If you’re like most agents right now this low inventory market is wearing you down. You’re writing competitive offers for buyers, you’re using every trick in the book, but when you’re up against 17 other offers, it’s becoming nearly impossible to win.
Here is the thing, it doesn’t have to be like this. Remember the book, “Who Moved the Cheese?” It’s simple, ”the cheese” has moved! The inventory is out there, you’ve just been looking in the wrong place. In this talk, I will give seven strategies that are working right now to find inventory and help you win into today’s market!
Panel : Leveraging your CRM in a Shifting Market
Won't you be my neighbor?
Learn how Derrick Monroe embraces being an active member of his community and a great neighbor to do lead generation, without spending money for ads. Top of mind awareness happens organically through lots of little ( and sometimes big ) things that Derrick does to make his community a better place to call home. Derrick is the ultimate neighbor and community friend. He will share his real world examples and hopefully inspire you to find a few ways to stay top of mind with your community too.
